Hope for the Heart was incorporated on March 3, 1986. It is an independent Texas non-profit corporation, a private operating foundation described in Section 501(c)(3) of the Internal Revenue Code, and is qualified to receive tax-deductible contributions under Section 170(b)(1)(vii) of the Internal Revenue Code.
Hope for the Heart (“Hope”) is pleased to provide to you its sites, software, applications, content, products and services (“Hope Services”), which may be branded Hope for the Heart, Hope Together, Hope in the Night, Biblical Counseling Keys, Keys for Living, Heart of the Matter, or another brand owned, licensed by or affiliated with Hope for the Heart. These terms govern your use and our provision of the Hope Services on which these terms are posted, as well as Hope Services we make available on third-party sites and platforms if these terms are disclosed to you in connection with your use of the Hope Services. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE HOPE SERVICES.
ANY DISPUTE BETWEEN YOU AND US MUST BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION. PLEASE READ THE ARBITRATION PROVISION IN THESE TERMS AS IT AFFECTS YOUR RIGHTS UNDER THIS CONTRACT.
NOTHING IN THESE TERMS IS INTENDED TO AFFECT YOUR RIGHTS UNDER THE LAW IN YOUR USUAL PLACE OF RESIDENCE. IF THERE IS A CONFLICT BETWEEN THOSE RIGHTS AND THESE TERMS, YOUR RIGHTS UNDER APPLICABLE LOCAL LAW WILL PREVAIL.
Contract between You and Us
This is a contract between you and Hope for the Heart, a Texas nonprofit religious corporation, located at 2001 W. Plano Parkway, Suite 1000, Plano, Texas 75075, USA, or between you and any different service provider identified for a particular Hope Service. You must read and agree to these terms before using the Hope Services. If you do not agree, you may not use the Hope Services. These terms describe the limited basis on which the Hope Services are available and supersede prior agreements or arrangements.
Supplemental terms and conditions may apply to some Hope Services, such as rules for a particular competition, service or other activity, or terms that may accompany certain content or software accessible through the Hope Services. Supplemental terms and conditions will be disclosed to you in connection with such competition, service or activity. Any supplemental terms and conditions are in addition to these terms and, in the event of a conflict, prevail over these terms.
We may amend these terms. Any such amendment will be effective thirty (30) days following our posting of the amendment on the Hope Services. If you do not agree to any change to these terms, you must discontinue using the Hope Services. Our customer service representatives are not authorized to modify any provision of these terms, either verbally or in writing.
We may immediately terminate this contract with respect to you (including your access to the Hope Services) if you fail to comply with any provision of these terms.
The Hope Services
The Hope Services are for your personal, noncommercial use and are intended for informational and entertainment purposes only. They do not constitute legal, financial, professional, medical or healthcare advice or diagnosis and cannot be used for such purposes.
The Hope Services are our copyrighted property or the copyrighted property of our licensors or licensees and all trademarks, service marks, trade names, trade dress and other intellectual property rights in the Hope Services are owned by us or our licensors or licensees. Except as we specifically agree in writing, no element of the Hope Services may be used or exploited in any way other than as part of the Hope Services offered to you. You may own the physical media on which elements of the Hope Services are delivered to you, but we retain full and complete ownership of the Hope Services. We do not transfer title to any portion of the Hope Services to you.
Content and Software License
If a Hope Service is configured to enable the use of software, content, virtual items or other materials owned or licensed by us, we grant you a limited, non-exclusive, non-sublicensable, non-transferable license to access and use such software, content, virtual item or other material for your personal, noncommercial use only.
You may not circumvent or disable any content protection system or digital rights management technology used with any Hope Service; decompile, reverse engineer, disassemble or otherwise reduce any Hope Service to a human-readable form; remove identification, copyright or other proprietary notices; or access or use any Hope Service in an unlawful or unauthorized manner or in a manner that suggests an association with our products, services or brands. You may not access or use any Hope Service in violation of United States export control and economic sanctions requirements. By acquiring services, content or software through the Hope Services, you represent and warrant that your access to and use of the services, content or software will comply with those requirements.
Disclaimers and Limitation on Liability
THE HOPE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES NOT EXPRESSLY SET OUT IN THESE TERMS.
WE SHALL NOT BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS AND PROPERTY DAMAGE, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL WE BE HELD LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED ONE THOUSAND U.S. DOLLARS (US $1,000).
THESE DISCLAIMERS AND LIMITATIONS DO NOT AFFECT YOUR RIGHTS AS A CONSUMER OR PURPORT TO LIMIT LIABILITY THAT CANNOT BE EXCLUDED UNDER THE LAW IN YOUR USUAL PLACE OF RESIDENCE.
Changes to the Hope Services
The Hope Services are constantly evolving and will change over time. If we make a material change to the Hope Services, we will provide you with reasonable notice and you will be entitled to terminate this contract.
Additional Restrictions on Use of the Hope Services
We do not allow uses of the Hope Services that are commercial or business-related, or that advertise or offer to sell products or services (whether or not for profit), or that solicit others (including solicitations for contributions or donations). You agree not to knowingly or recklessly introduce a virus or other harmful component, or otherwise tamper with, impair or damage any Hope Service or connected network, or interfere with any person or entity’s use or enjoyment of any Hope Service. You agree not to use any software or device that allows automated gameplay, expedited gameplay, or other manipulation of gameplay or game client and you agree not to cheat or otherwise modify a Hope Service or game experience to create an advantage for one user over another. Additionally, you agree not to access, monitor or copy any element of the Hope Services using a robot, spider, scraper or other automated means or manual process without our express written permission.
Third-Party Services and Content
If you access a Hope Service using an Apple iOS, Android or Microsoft Windows-powered device, Apple Inc., Google, Inc. or Microsoft Corporation, respectively, shall be a third-party beneficiary to this contract. However, these third-party beneficiaries are not a party to this contract and are not responsible for the provision or support of the Hope Services. You agree that your access to the Hope Services using these devices also shall be subject to the usage terms set forth in the applicable third-party beneficiary’s terms of service.
When you access the Hope Services through a mobile network, your network or roaming provider’s messaging, data and other rates and fees will apply. Downloading, installing or using certain Hope Services may be prohibited or restricted by your network provider and not all Hope Services may work with your network provider or device.
Your Content and Account
User Generated Content
The Hope Services may allow you, the user, to communicate, submit, upload or otherwise make available text, images, audio, video, competition entries or other content that you have created (“User Generated Content”), which may be accessible and viewable by the public. Access to these features may be subject to age restrictions. You may not submit or upload User Generated Content that is defamatory, harassing, threatening, bigoted, hateful, violent, vulgar, obscene, pornographic, or otherwise offensive or that harms or can reasonably be expected to harm any person or entity, whether or not such material is protected by law.
We do not claim ownership to your User Generated Content; however, you grant us a non-exclusive, sublicensable, irrevocable and royalty-free worldwide license under all copyrights, trademarks, patents, trade secrets, privacy and publicity rights and other intellectual property rights to use, reproduce, transmit, print, publish, publicly display, exhibit, distribute, redistribute, copy, index, comment on, modify, adapt, translate, create derivative works based upon, publicly perform, make available and otherwise exploit such User Generated Content, in whole or in part, in all media formats and channels now known or hereafter devised (including in connection with the Hope Services and on third-party sites and platforms such as Facebook, YouTube and Twitter), in any number of copies and without limit as to time, manner and frequency of use, without further notice to you, with or without attribution, and without the requirement of permission from or payment to you or any other person or entity.
You represent and warrant that your User Generated Content conforms to these terms and that you own or have the necessary rights and permissions, without the need for payment to any other person or entity, to use and exploit, and to authorize us to use and exploit, your User Generated Content in all manners contemplated by these terms. You agree to indemnify and hold us and our subsidiary and affiliated companies, and each of their respective employees and officers, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against us by any third party arising out of or in connection with our use and exploitation of your User Generated Content. You also agree not to enforce any moral rights, ancillary rights or similar rights in or to the User Generated Content against us or our licensees, distributors, agents, representatives and other authorized users, and agree to procure the same agreement not to enforce from others who may possess such rights.
To the extent that we authorize you to create, post, upload, distribute, publicly display or publicly perform User Generated Content that requires the use of our copyrighted works, we grant you a non-exclusive license to create a derivative work using our copyrighted works as required for the purpose of creating the materials, provided that such license shall be conditioned upon your assignment to us of all rights in the work you create. If such rights are not assigned to us, your license to create derivative works using our copyrighted works shall be null and void.
We have the right but not the obligation to monitor, screen, post, remove, modify, store and review User Generated Content or communications sent through a Hope Service, at any time and for any reason, including to ensure that the User Generated Content or communication conforms to these terms, without prior notice to you. We are not responsible for, and do not endorse or guarantee, the opinions, views, advice or recommendations posted or sent by users.
Some Hope Services permit or require you to create an account to participate or to secure additional benefits. You agree to provide and maintain accurate, current and complete information, including your contact information for notices and other communications from us and your payment information. You agree not to impersonate or misrepresent your affiliation with any person or entity, including using another person’s username, password or other account information, or another person’s name or likeness, or provide false details for a parent or guardian. You agree that we may take steps to verify the accuracy of information you provide, including contact information for a parent or guardian.
We have adopted and implemented a policy that provides for the termination, in appropriate circumstances, of the accounts of users who are repeat infringers of copyright. In addition, we may suspend or terminate your account and your ability to use the Hope Services if you engage in, encourage or advocate for illegal conduct, or if you fail to comply with these terms or any supplemental terms.
Passwords and Security
You are responsible for taking reasonable steps to maintain the confidentiality of your username and password, and you are responsible for all activities under your account that you can reasonably control. You agree to promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security that you become aware of involving the Hope Services.
The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect your information from unauthorized access, disclosure, use and modification.
Identity of Seller
Hope uses a third-party vendor to transact sales on the Hope Services.
Some Hope Services require paid subscriptions to access. By signing up for a subscription, you agree that your subscription will be automatically renewed. Unless you cancel your subscription, you authorize us to charge your payment method for the renewal term. The period of auto-renewal will be the same as your initial subscription period unless otherwise disclosed to you at the time of sale. The renewal rate will be no more than the rate for the immediately prior subscription period, excluding any promotional and discount pricing, unless we notify you of a rate change prior to your auto-renewal. You must cancel your subscription in accordance with the cancellation procedures disclosed to you for the particular Hope Service. We will not refund fees that may have accrued to your account and will not prorate fees for a cancelled subscription. From time to time, we may offer a free trial subscription for a Hope Service. If you register for a free trial subscription, we will begin to bill your account when the free trial subscription expires, unless you cancel your subscription before that time.
The Order Process
You will have the opportunity to review and confirm your order, including delivery address (if applicable), payment method and product details. We will send to you a notice when we accept your order and our acceptance will be deemed complete and for all purposes to have been effectively communicated to you at the time we send the notice. At such time, the contract for sale will be made and become binding on both you and us. The risk of loss in any goods you purchase and the responsibility to insure them passes to you when the relevant goods are delivered.
We reserve the right to refuse or cancel any order prior to delivery. Some situations that may result in your order being cancelled include system or typographical errors, inaccuracies in product or pricing information or product availability, fairness among customers where supplies are limited, or problems identified by our credit or fraud departments. We also may require additional verification or information before accepting an order. We will contact you if any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after we have processed your payment but prior to delivery, we will refund your payment.
Payments and Billing
When you provide payment information, you represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information. We reserve the right to utilize third party credit card updating services to obtain current expiration dates on credit cards. If you use a payment method other than a credit card, you may incur an additional payment processing fee and may not be able to automatically renew subscriptions.
Right of Cancellation
When you subscribe to a Hope Service, you have the right to withdraw from your contract within fourteen (14) days after your receipt and acceptance of these terms and you will receive a full refund of the subscription fee paid. For semi-annual and annual subscriptions, if notice of cancellation is received within the first thirty (30) days following the first day of initial billing, you will receive a refund of the subscription fees paid but will still be obligated to pay other charges incurred. Notices of withdrawal or cancellation must be in writing and delivered to the address provided in connection with the relevant Hope Service.
All license purchase fees are non-refundable. When purchasing a license to access digital content or virtual items, you agree that you are not entitled to a cancellation or cooling-off period and that the license purchase becomes final when you receive delivery of or otherwise access such content.
Right of Return
You have the right, within thirty (30) days from the date of your receipt of the relevant goods, to cancel our contract with you and return the goods. This right does not apply to digital content, virtual items or products stated by us on the Hope Services to be non-returnable, including audio and video recordings, computer software, and CD’s, DVD’s or other physical media that have been unsealed.
We may revise the pricing for products and services we offer. If you pay a periodic subscription fee for a Hope Service, we will provide you with reasonable notice of changes to the fees or billing methods in advance of their effective date and you will be able to cancel your subscription prior to such change. When you place your order, we estimate the tax and include that estimate in the total for your convenience. The actual tax amount that will be applied to your order and charged to your payment method is based on calculations on the date of shipment, regardless of when the order was placed.
Competitions that you enter on a Hope Service may have supplemental rules and conditions, but the following general rules apply absent contrary terms in any supplemental rules or conditions for the competition.
Your competition entry is User Generated Content and subject to all provisions of these terms that govern your submission and our use of your User Generated Content. We may disqualify entries that are late, misdirected, incomplete, corrupted, lost, illegible or invalid or where appropriate parental authorization was not provided. Competition entries are limited to one per person and entries via agents or third parties or the use of multiple identities are not permitted. Use of automated entries, votes or other programs is prohibited and all such entries (or votes) will be disqualified.
We reserve the right to modify, suspend, cancel or terminate a competition or extend or resume the entry period or disqualify any participant or entry at any time without giving advance notice. We will do so if it cannot be guaranteed the competition can be carried out fairly or correctly for technical, legal or other reasons, or if we suspect that any person has manipulated entries or results, provided false information, or acted unethically. If we cancel or terminate a competition, prizes may be awarded in any manner we deem fair and appropriate consistent with local laws governing the competition.
To enter a competition, you must be a registered user of the Hope Services. In some cases, you may be required to have an active account with current contact information. No purchase is necessary to enter a competition and a purchase will not improve your chances of winning. Competitions are not open to our employees (or their immediate families) or anyone else professionally associated with the competition. If you are under age 18 (or the age of majority under applicable law) and the competition is open to you, we may need your parent or guardian’s permission before we can accept your entry. We reserve the right to request proof of identity or to verify eligibility conditions and potential winning entries, and to award any prize to a winner in person. Competitions are void where prohibited or restricted by law. Potential winners who are residents in jurisdictions where competitions require an element of skill may be required to answer a mathematical test in order to be eligible to win a prize.
No cash or alternative prizes are available, except that we (or the party providing a prize) reserve the right to substitute a similar prize of equal or greater value. Prizes cannot be transferred (except to a child or other family member, if allowed by the Official Rules of any particular Hope for the Heart contest) or sold by winners. Only the number of prizes stated for the competition are available to be won and all prizes will be awarded provided a sufficient number of eligible entries are received and prizes are validly claimed by the date provided in connection with the competition, after which no alternate winners will be selected or unclaimed prizes awarded. Unless otherwise disclosed in the prize description prior to entry, winners are responsible for all costs and expenses associated with claiming a prize. All taxes are solely the responsibility of each winner, although we reserve the right to withhold applicable taxes and each winner agrees to complete any required tax forms.
Your acceptance of a prize constitutes agreement to participate in reasonable publicity related to the competition and grants us an unconditional right to us to use your name, town or city and state, province or country, likeness, prize information and statements by you about the competition for publicity, advertising and promotional purposes and to comply with applicable law and regulations, all without additional permission or compensation. As a condition of receiving a prize, winners (or their parents or guardians) may be required to sign and return an affidavit of eligibility, liability release and publicity release.
Submissions and Unsolicited Ideas Policies
Our long-standing company policy does not allow us to accept or consider unsolicited creative ideas, suggestions or materials. In connection with anything you submit to us – whether or not solicited by us – you agree that creative ideas, suggestions or other materials you submit are not being made in confidence or trust and that no confidential or fiduciary relationship is intended or created between you and us in any way, and that you have no expectation of review, compensation, or consideration of any type.
Choice of Forum
You agree that any action at law or in equity arising out of or relating to these terms or the Hope Services shall be filed, and that venue properly lies, only in the state or federal courts located in Texas, United States of America and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action.
Choice of Law
These terms are governed by and construed in accordance with the laws of the State of Texas and the laws of the United States, without giving effect to any conflict of law principles.
Binding Arbitration and Class Action Waiver
You and Hope agree to arbitrate all disputes between you and Hope for the Heart or its affiliates, except disputes relating to the enforcement of Hope for the Heart or its affiliates’ intellectual property rights. “Dispute” includes any dispute, action or other controversy between you and us concerning the Hope Services or these terms, whether in contract, tort, warranty, statute or regulation, or other legal or equitable basis.
In the event of a dispute, you or Hope must send to the other party a notice of dispute, which is a written statement that sets forth the name, address and contact information of the party giving the notice, the facts giving rise to the dispute, and the relief requested. You must send any notice of dispute to Hope for the Heart, 2001 W. Plano Parkway, Suite 1000, Plano, Texas 75075, USA, and Attention: Legal Department/Arbitration Notice. We will send any notice of dispute to you at the contact information we have for you. You and Hope will attempt to resolve a dispute through informal negotiation within sixty (60) days from the date the notice of dispute is sent. After sixty (60) days, you or we may commence arbitration. You may also litigate a dispute in small claims court if the dispute meets the requirements to be heard in small claims court, whether or not you negotiated informally first.
If you and Hope do not resolve a dispute by informal negotiation or in small claims court, the dispute shall be settled by binding arbitration before a neutral arbitrator whose decision will be final except for a limited right of appeal under the U.S. Federal Arbitration Act. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. Arbitration will be administered by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules and its Supplementary Procedures for Consumer Related Disputes. For more information, visit www.adr.org or, in the United States, call 800-778-7879. Arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator may award damages to you individually as a court could, including declaratory or injunctive relief, but only to the extent required to satisfy your individual claim.
If you are a resident of the United States, arbitration will take place at any reasonable location convenient for you. For residents outside the United States, arbitration shall be initiated in Dallas County, Texas, United States of America, and you and Hope agree to submit to the personal jurisdiction of the federal or state courts located there, in order to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate or enter judgment on the award entered by the arbitrator.
PROCEEDINGS TO RESOLVE OR LITIGATE A DISPUTE IN ANY FORUM WILL BE CONDUCTED ON AN INDIVIDUAL BASIS. Neither you nor Hope will seek to have a dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding can be combined with another without the prior written consent of all parties to the arbitration or proceeding. If the class action waiver is found to be illegal or unenforceable as to all or some parts of a dispute, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration.
If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.
The provisions of these terms which by their nature should survive the termination of these terms shall survive such termination.
No waiver of any provision of these terms by us shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.
On our website there are a variety of ways to interact with us that may require or request your Personally Identifiable Information.
Unsubscribing to E-mail Hope wants to make it easy to unsubscribe to e-mails we send to you. Just look for the “Unsubscribe” link at the bottom of any e-mail we send and follow the instructions there. You can unsubscribe at any time for any reason. In addition, may contact us at the address or phone number provided using the Contact link below.
Collection of Information
Types of Information Collected
We automatically track and collect “Traffic Data,” including your computer’s IP address, domain server, type of computer, and type of web browser when you visit our site.
We also maintain logs of the specific details of your activity on our site (e.g., how long you were signed on, the pages you visited and when a particular link is clicked).
Traffic Data is anonymous information that does not personally identify you.
In order for you to access certain services and to purchase products that we offer on the website, we sometimes require you to provide us with Personally Identifiable Information that may include:
(i) Contact Data (such as your name, mailing and e-mail addresses);
(ii) Financial Data (such as your account or credit card number); and
(iii) Demographic Data (such as your zip code, age and income).
From time to time our site may request information from users via surveys. Participation is completely voluntary. Information requested may include demographic information (such as age and zip code).
Information gathered from polls or surveys are only for our internal use. We may post sample answers to polls or surveys on the website, but we do not include personally identifiable information in those sample answers.
Uses of Information Collected
If you request information related to our ministry, our products or services, or seek to obtain promotional material, or request that we contact you, we will use your Contact Data to do such things.
We may use your Demographic Data to customize and tailor your experience on the website, such as displaying content that we think would interest you, or to monitor and improve the use our website and improve user satisfaction.
We use Traffic Data for monitoring and improving the use of our site and the satisfaction of visitors to our site.
In addition to collecting information, sometimes we place a file, referred to as a “cookie,” on your computer in temporary internet file space. These files do not contain your Personally Identifiable Information. Browsers typically recognize when a cookie has been sent to your computer and, if you have set your browser, gives you the option to refuse or allow it. We can access cookies later in your session or in a later visit to our site in order to improve your visit to our site, as in the following examples:
When you request a resource we require that you provide certain information to complete your transaction. This information is used to create a unique account within our Online Resource Center. Following account registration and login, a cookie is used to automatically identify you as a registered user when you are browsing the Online Resource Center.
Shopping Cart Identification
This cookie allows us to maintain a “shopping cart” containing the products for which you are shopping at our Online Store. To limit unauthorized access, this cookie terminates when you exit our site at the end of a browser session.
Sharing of Information
We do not share your Contact Data with third parties except those who are providing services to us, such as a mailing service. Even then, we carefully screen those whom we use to provide such services. At Hope, we treat such information, and more importantly your trust in providing it, very seriously.
We may share Demographic Data and Traffic Data, with advertisers and other third parties. The data that we share is not personally identifiable, and is mixed with similar data from others.
User Choice Regarding Collection, Use and Distribution of Personally Identifiable Information
You may choose not to provide us with any Personally Identifiable Information. If so, you can still access and use much of our site; however you will not be able to access and use those portions of the site that require your Personally Identifiable Information. If you do not wish to receive information we provide, you may opt-out any time we ask you for Personally Identifiable Information.
Your Personally Identifiable Information is stored on secure servers. We provide you with the capability through encryption technology to transmit your Personally Identifiable Information from your computer to our ecommerce system if your web browser has that capability.
At times we use password protection to protect your privacy and security and to limit the visitors to various portions of our site to those who we intend to grant such access.
SECURITY AND DISCLAIMERS. Hope always uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. Hope has implemented appropriate security measures in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems. IN THE UNLIKELY EVENT OF AN INTERCEPTION OR UNAUTHORIZED ACCESS DESPITE OUR EFFORTS, HOPE SHALL NOT BE RESPONSIBLE FOR SUCH INTERCEPTION OR UNAUTHORIZED ACCESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A CUSTOMER OR VISITOR, EVEN IF HOPE HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. HOPE DOES NOT WARRANT, EITHER EXPRESSLY OR IMPLIEDLY, THAT THE INFORMATION PROVIDED BY ANY CUSTOMER OR VISITOR SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER OR VISITOR IS RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER OWN LOGIN INFORMATION.
EACH CUSTOMER OR VISITOR SHOULD BE AWARE THAT HOPE IS NOT RESPONSIBLE FOR DELAY, NON-DELIVERY OR NON-RECEIPT OF ANY INFORMATION EXCHANGED BETWEEN HOPE AND THE CUSTOMER OR VISITOR OR VICE-VERSA DUE TO INTERNET CONNECTIVITY PROBLEMS, MAN-MADE OR NATURAL DISASTERS, FORCE MAJEURE, COMPUTER MALFUNCTIONS OR INCORRECT CONTACT INFORMATION SUPPLIED BY THE CUSTOMER OR VISITOR.
HOPE COOPERATES WITH INQUIRIES FROM LAW ENFORCEMENT AGENCIES AND WILL ASSIST IN ATTEMPTING TO IDENTIFY A CUSTOMER OR VISITOR WHEN HOPE IS REQUIRED BY LAW TO DO SO OR WHEN HOPE, IN THE EXERCISE OF ITS JUDGMENT, DETERMINES IT IS NECESSARY TO PROTECT ITSELF, ITS WEBSITE, SERVICES, CUSTOMERS AND OTHERS.
Contact Us to Update and Correct Personally Identifiable Information
If you need to update, change or delete your Personally Identifiable Information, please contact us at Hope for the Heart, Attention: Legal Department, 2001 W. Plano Parkway, Suite 1000, Plano, Texas 75075, phone us at 1-800-488-HOPE (4673), or email us at [email protected]
Questions or Suggestions
Lost or Stolen Information
You must promptly notify us if your credit card, user name or password is lost, stolen or used without permission. In such an event, we will cancel that credit card number, user name or password and update our records accordingly.
Other Limits to Your Privacy
We may also provide you the opportunity to post information to our site. Please understand that any information that is disclosed in these areas becomes generally available to the public. We have no control over its use and you should exercise caution when deciding to post Personally Identifiable Information.
— Last updated on September 3, 2019.
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